Refund policy
Return & Refund Policy
At Welp3D, every item is 3D printed, inspected, and packed with care. Because many products are made to order, please review the following policy before purchasing.
Returns
Returns are accepted on eligible, non-customized products when requested within 14 days of delivery.
To qualify for a return, the product must be:
- Unused and in its original condition
- Free from damage, odors, stains, or modifications
- Returned with all included pieces or accessories
- Packaged securely to prevent damage during return shipping
Please contact Welp3D through our website’s Contact page before returning an item. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Custom and Personalized Products
Custom-made, personalized, color-requested, logo-based, or otherwise modified products cannot be returned or exchanged unless they arrive damaged, defective, or different from the approved order details.
Please carefully review all customization information before approving a custom order.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery. Include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping box and packaging when shipping damage occurred
Once the issue is reviewed, we may provide a replacement, replacement part, store credit, or refund depending on the situation.
Do not discard the damaged product or packaging until the claim has been resolved.
3D-Printed Product Characteristics
Because our products are created using 3D-printing technology, minor layer lines, seams, support marks, surface variations, or slight differences in color may be visible. These are normal characteristics of the manufacturing process and are not considered defects.
Colors may also appear slightly different depending on filament availability, lighting, photography, and screen settings.
Small cosmetic variations that do not affect the product’s appearance, function, or durability are not eligible for a refund or replacement.
Sale and Discounted Items
Products purchased during a sale or with a discount code may still be returned when they otherwise meet the eligibility requirements of this policy.
Clearance items or products specifically marked Final Sale cannot be returned unless they arrive damaged, defective, or incorrect.
Exchanges
We do not currently offer direct exchanges.
To receive a different product, size, color, or option, an eligible item must first be returned. A new order may then be placed for the preferred product.
Order Cancellations
Because many products are made to order, cancellation requests must be submitted as soon as possible.
An order may be canceled for a full refund only if production has not started. Once an item has entered production, the order may no longer be eligible for cancellation.
Custom and personalized orders cannot be canceled after the design has been approved or production has begun.
Refunds
Once a returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Banks and payment providers may require additional processing time before the refund appears in your account.
Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or the error was caused by Welp3D.
Welp3D is not responsible for returned packages that are lost, damaged, or sent without tracking.
Refused and Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because of an incorrect address, refused delivery, or failure to collect the package, the customer may be responsible for additional shipping charges before the order is sent again.
Shipping charges for refused or undeliverable packages are nonrefundable.
Contact Us
For questions about a return, refund, damaged order, or cancellation, please contact Welp3D through the Contact page on our website.
Please include your order number so we can assist you as quickly as possible.